Simply, a Direct Debit is an instruction from you to your bank or building society which authorises Denmans to collect varying amounts from your account – but only if we have given advance notice of the amount and date of collection.

Direct Debits give Denmans permission to take money from your bank account on an agreed date and once agreed the money is taken automatically each month.

Direct Debit is the simplest and most convenient way for you to pay your bill. Payments are made automatically, so bills are never forgotten, lost in the post or delayed by postal problems and there's no risk of late payment charges.

It’s simple, easy and secure. It saves time and means you don’t have to worry about missing those important payments, especially when on holiday, at busy times of the year, or in fact doing anything more enjoyable than thinking about bills. Direct Debit payments come with a guarantee, so you are automatically protected by three important safeguards:

• An immediate money back guarantee from your bank or building society in the event of an error in the payment of your Direct Debit
• Advance notice if the date or amount changes
• The right to cancel at any time

To take advantage of direct debit all you need to do is download the Direct Debit instruction form here, and print, complete, then return to us by any of the following methods:

• Hand it in at any Denmans branch
• Email to Directdebitapplications@rexel.co.uk
• Post to: Rexel UK Ltd T/A Denmans, PO Box 15523, Birmingham, B16 6NF

Of course, the settlement discount will be automatically deducted from the payment value in line with the account terms.

You will need to complete the Direct Debit instruction form with the following information:

• Your name, address, email address (for advance notices) contact and account number
• The name and address of your bank or building society
• Your bank or building society account number
• The branch sort code of your bank or building society
• The name(s) of account holder(s)

Instructions are forwarded securely and electronically to your bank or building society for authorisation to allow payments to be collected from your account. We must wait at least two working days after the DDI is lodged before we can collect a Direct Debit.

No, other than making sure you have enough funds in your account when the payment is due.

You will receive at least 10 days advance notice by email of the collection date and amount.

Payment will be taken on the first working day after due date, for example if payment is due on 30th May, it will be taken on the next available working day in June.

No, there is no extra charge for direct debits

You can call our Customer Support Center on: 0330 045 0601 or email Directdebitapplications@rexel.co.uk

You should notify us immediately by emailing Directdebitapplications@rexel.co.uk

No, providing you have notified the query immediately the payment will not include queried invoices.

Yes, you can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required, you should also notify us.

You are entitled to an immediate refund of the amount debited from your bank under the Direct Debit Guarantee. You would just need to contact your bank or building society for assistance.

The Direct Debit Guarantee protects you in the rare event that there is an error in the Direct Debit payment, for instance if a payment is taken on the incorrect date, or the wrong amount is collected.

No. We would have to get your authority to set up a replacement instruction.

Yes, providing the account is up-to-date, but you will need to organise an alternative payment method.

If an error is made in the payment of a Direct Debit, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by us.

It's very unlikely that this will ever occur because organisations using the Direct Debit Scheme go through a careful vetting process before they're authorised and are closely monitored by the banking industry. But if money were to be collected from your account fraudulently, you would be protected by the Direct Debit Guarantee, and would be entitled to an immediate refund from your bank or building society.