We want to reassure all of our customers that Denmans is closely following all Government and Public Health England directives, prioritising the safety of our customers and colleagues at all times. We also have measures in place to ensure you have all the products and services you need to continue all essential work required.
• 73 branches offering a delivery or click and collect (no contact) service, with all collections now placed outside for the safety of all
• Our website provides a 24/7 easy means of ordering
• Orders can also be placed over the phone with your local branch or via email
• Our teams will be operating within our branches, although no external visitors will be able to enter the premises
We’re here to help and work successfully together through this upcoming period. We recognise these are hard times, but we will continue to support our customers, colleagues and partners in any way that we safely can, whilst supporting the government’s guidance.
We thank all our customers for their understanding at this time and look forward to resuming normal service as soon as possible.
As a result of the COVID-19 outbreak and following the Government imposed social distancing measures (including advice to stay at least 2 metres away from each other) we are implementing changes to the way we ask our customers to sign proof of delivery notes.
These terms are accepted by you should you choose to place any order with us. The purpose of this change is to protect all individuals involved in the delivery process including your employees and ours.
From 25th March, we will not ask you to physically sign the proof of delivery note.
Instead, our driver will record the name of your employee who accepted the goods, the time and date of delivery and our driver will then sign the proof of delivery note with a ‘Delivered on Permission’ message in the signature space.
The proof of delivery note will then be stored on our systems in line with our usual document retention policies and will be used as evidence of delivery in case of any dispute along with a copy of this email.
In addition, we are implementing changes to our Click & Collect process.
When you place an order for Click & Collect, please contact the branch to let them know when you will be picking up the goods.
The branch will leave the goods outside the branch to be picked up. A branch colleague will sign the proof of delivery note with a ‘Delivered on Permission’ message in the signature space.
We appreciate that this is not usual custom and practice, but these are exceptional times and we are putting these measures in place to protect employees of both our businesses and society at large.
If you do have any specific concerns, please get in touch with your local branch team or our Customer Support Team on 0330 045 0601 (07:00 - 19:00, Monday-Friday).
Denmans have taken the decision that during the COVID 19 UK Government lock down period all returns of products (non-defective) shall be suspended. This decision has been taken to help enable us to continue to operate during the current COVID 19 crisis and force majeure event. We shall keep the returns suspension under review and will endeavour to restore normal returns processes as soon as possible.