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Frequently Asked Questions

When will my order be ready to collect?


As soon as your order is received a member of our branch team will pick your items and set them aside ready for you to collect. During branch opening hours this may take up to 1 hour. Any orders placed outside of branch opening hours we will be ready to collect one hour after the branch next opens.


How long do I have to collect?


Your items will be held at your chosen branch for 14 days, after which time your order will be cancelled and the products returned to stock


Can I have items for collection and delivery in the same order?


Yes. Though you can only specify one branch and one delivery address